Navigation

Customer Service

Committed to Total Customer Satisfaction

Everyone at Hadronics is dedicated to meeting customer needs as quickly and precisely as possible every day. As soon as we receive a cylinder from a customer,itr gets inspected and estimated, typically within 24 hours and as soon as 60 minutes in special situations. We talk to the customer to determine lead time requirements and will work overtime or weekends to meet a rush delivery. If necessary, we will send a team to the customer’s plant to see first-hand what is happening. Or if needed, we will actually do the repairs in their shop to avoid lengthy disassembly and shipping. Our goal is to respond as quickly and effectively as possible to solve the problem .

Once we receive an approval from the customer, the cylinder is sent into the shop for repair and/or rebuild. Our software keeps a complete history of all work on every cylinder we repair, so the past work is communicated to the shop floor. The applications engineering team then determines the machining, plating, coating, sprays or blend of the three that will restore the cylinder to top operating condition.

Once the repairs are complete and the cylinder passes final inspection, the shipping is tracked until the roller is in the customer’s shop and back in production.

Chris Green

Product Manager-Industrial Applications/Inside Sales

Responsibility/Experience: Chris has worked at Hadronics in various areas since 2003. The bulk of Chris’ initial experience was in the plant operations area, giving him hands on experience in a production capacity. This has given Chris tremendous experience to leverage in his current sales role, allowing him to create solutions, handling all of the customers’ needs, whether he is bringing in new business or assisting the outside sales team with their existing customers.

Personal: Chris is originally from Cincinnati, Ohio. He attended Wittenberg University in Springfield, Ohio where he earned a Bachelor’s degree in Management and played baseball. Chris lives in White Oak, Ohio with his wife Leslie and their Great Dane Zeus and cat Chunk.

Mark Fern

Inside Sales / Customer Service Representative

Responsibility/Experience: Mark has worked at Hadronics since 2006.  With over 20 years of experience in customer focused roles, mainly in the printing industry, Mark is our internal, customer advocate.  Bringing a wealth of customer service expertise to us, Mark is also our systems expert.

Personal: Mark is originally from Johnstown Pennsylvania, a small town 70 miles East of Pittsburgh.  He also spent several years in Dallas Texas.  He is a fun loving, caring, devoted single parent to his son.  He is an avid fan of all three sports teams; the Penguins, the Pirates and the Steelers.  Here in Bengals country, we forgive him for his Steeler dedication, a testament to his other attributes.