Customer Service

Committed to Total Customer Satisfaction

Everyone at Hadronics is dedicated to meeting customer needs as quickly and precisely as possible every day. As soon as we receive a cylinder from a customer,itr gets inspected and estimated, typically within 24 hours and as soon as 60 minutes in special situations. We talk to the customer to determine lead time requirements and will work overtime or weekends to meet a rush delivery. If necessary, we will send a team to the customer’s plant to see first-hand what is happening. Or if needed, we will actually do the repairs in their shop to avoid lengthy disassembly and shipping. Our goal is to respond as quickly and effectively as possible to solve the problem .

Once we receive an approval from the customer, the cylinder is sent into the shop for repair and/or rebuild. Our software keeps a complete history of all work on every cylinder we repair, so the past work is communicated to the shop floor. The applications engineering team then determines the machining, plating, coating, sprays or blend of the three that will restore the cylinder to top operating condition.

Once the repairs are complete and the cylinder passes final inspection, the shipping is tracked until the roller is in the customer’s shop and back in production.

Mark Rachunok

East Coast Sales Representative

Responsibility/Experience: Mark started working for Hadronics February of 2013 and is working with customers on the East Coast. He came to us from a leading U.S. roller manufacturer, where had 12 years of experience. He achieved tremendous growth, attending to customers’ needs, and is anticipating that same growth here at Hadronics. Mark also has 15 years experience as a Pressman and worked his way into a leadership role as a Pressroom Supervisor and then a Pressroom Manager at a leading Box Manufacturer, so he knows first hand customers’ needs.

Personal: Mark is originally from Visalia, California, lived in Nashua, New Hampshire for 12 years and now resides with his wife, Laurie, in Charlotte, North Carolina. There they enjoy being with their two grown children Rachael and Joe. They love watching their first granddaughter Emory grow up. They are a very active couple in their local church and enjoy hiking and biking.

Chris Green

Product Manager-Industrial Applications/Inside Sales

Responsibility/Experience: Chris has worked at Hadronics in various areas since 2003. The bulk of Chris’ initial experience was in the plant operations area, giving him hands on experience in a production capacity. This has given Chris tremendous experience to leverage in his current sales role, allowing him to create solutions, handling all of the customers’ needs, whether he is bringing in new business or assisting the outside sales team with their existing customers.

Personal: Chris is originally from Cincinnati, Ohio. He attended Wittenberg University in Springfield, Ohio where he earned a Bachelor’s degree in Management and played baseball. Chris lives in White Oak, Ohio with his wife Leslie and their Great Dane Zeus and cat Chunk.

John Weber

Western Region Sales Representative

Experience:  John has extensive printing experience encompassing over 30 years. After starting his career in mechanics, he leveraged his abilities in ink manufacturing to work up to press operator and then management including sales management,.  John developed a well-rounded technical background which became apparent in his sales career, because of all aspects of his background he is a resource that his customers count on. John will go the extra mile to help his customers meet their needs.  Before Hadronics, John worked in sales management and technical management over the last 15 years with the largest rubber roller manufacturer in the world.  The many years before this John’s experience was in the press room working in the high end printing world as an operator and in management.

John has had long working relationships with his previous employers and customers and is a dependable person.  With the rubber roller manufacturer he worked with, he hired and developed the entire sales team in his region and grew sales every year. John takes great pride in his work and enjoys helping his customers meet their needs. 

Personal: John lives in southern California and has been married for many years.  He loves to compete.  The last five years he has run the world famous Camp Pendleton Mud Run which benefits our military.  John is a member of the Manx Dune Buggy Club and loves the outdoors from hiking to fishing.

Ron Barbeck

Midwest/South Central Sales Representative

Responsibility/Experience: Ron started at Hadronics in 2013 as the Midwest Sales Representative working out of Kansas City, Missouri. Ron’s territory includes Minnesota, Missouri, Arkansas, Iowa, Oklahoma, Nebraska, Kansas, South Dakota and North Dakota. Prior to Hardronics, Ron worked for a leading U.S. roller manufacturer as a Midwest Sales Representative for 22 years, achieving customer satisfaction by building positive long term business relationships.

Personal: Originally from Kansas City, Missouri, Ron resides in Blue Springs, Missouri with his wife, Michele and son, Brett. Their other son, Kyle, a recent University of Missouri graduate, resides in St. Louis, Missouri.

Mark Fern

Inside Sales / Customer Service Representative

Responsibility/Experience: Mark has worked at Hadronics since 2006.  With over 20 years of experience in customer focused roles, mainly in the printing industry, Mark is our internal, customer advocate.  Bringing a wealth of customer service expertise to us, Mark is also our systems expert.

Personal: Mark is originally from Johnstown Pennsylvania, a small town 70 miles East of Pittsburgh.  He also spent several years in Dallas Texas.  He is a fun loving, caring, devoted single parent to his son.  He is an avid fan of all three sports teams; the Penguins, the Pirates and the Steelers.  Here in Bengals country, we forgive him for his Steeler dedication, a testament to his other attributes.

Ron King

Product Manager/Central Sales Representative

Experience: Ron is a driven sales professional with more than 25 years combined experience in the print industry.  The key to his success is his ability to create and grow long term customer & vendor relationships.  He consistently delivers top-notch service and will not stop until the customer’s needs and goals have been achieved.  Ron has a strong technical foundation across all major printing processes and is as comfortable in the boardroom as he is on the pressroom floor.

Before joining Hadronics in 2013, Ron’s background includes selling rubber rollers and ITR flexographic printing sleeves to the US market for the world’s largest rubber roller manufacturer.

Ron has been instrumental in bringing success and growth to his employers.  He has achieved “Salesman of the Year” on several occasions.  He has set company records of highest dollars in sales as well as offering the highest margin of profit on those sales. He was also responsible for the launch of a new product line in North America (flexo sleeve program) and was instrumental in taking sales from $0 to over $1.2 million within 4 years. 

Personal: Ron lives in Central Indiana with his wife. Ron is an active member of his church and enjoys riding his motorcycles in his spare time.